Shipping Policy

Thank you for shopping with Mwinako. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy before placing an order.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days
• Canada: 7–15 business days
• United Kingdom: 5–10 business days
• Australia: 7–15 business days
• Europe: 7–15 business days
• Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Tracking information may take 24–72 hours to update after shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and your order has not yet been shipped, please contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including:

• Severe weather
• Customs inspections
• Carrier delays
• Public holidays
• High shipping volumes
• Other unforeseen circumstances

We appreciate your patience should any delays occur.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

• Check around your property and with household members.
• Contact your local delivery carrier.
• Check with neighbors or your building management.

If you are still unable to locate your package, please contact us. We will work with the carrier to investigate the issue.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Split Shipments

If your order contains multiple items, they may be shipped separately from different warehouses. In such cases, you may receive multiple tracking numbers, and your items may arrive on different dates.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the damage
• Clear photos of the item and its packaging

We will review your claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for choosing Mwinako. We appreciate your business and look forward to serving you.