Return & Refund Policy

At Mwinako, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be in its original packaging with all tags, accessories, and manuals (if applicable).
• Proof of purchase or your order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Clearance or sale items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Items marked as Final Sale

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

• Your order number
• A description of the issue
• Clear photos showing the product and packaging

We will review your request and arrange a replacement or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support with:

• Your order number
• The reason for your return

Once your request is approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The item arrived damaged or defective.
• The return is due to our error.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us to arrange one.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our return process.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us through our customer support page or the contact information provided on our website.

Thank you for shopping with Mwinako. We appreciate your trust and look forward to serving you.